Accountancy
101
Agriculture, Fishing
1
Finance, Insurance
100
Call Centres
0
Catering & Hospitality
65
Construction, Property
108
Customer services
52
Defence/Armed Forces
52
Education
3
Electronics
71
Engineering, Manufacturing 119
Graduate, Trainees
59
Healthcare & Nursing
74
Human resources
73
IT & Internet
358
Legal
63
Management consultancy 73
Marketing, Advertising, PR 92
Media, Creative
6
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
79
Retail, Wholesale
58
Restaurant & Food Service 13
Sales
130
Science
17
Secretarial, Administration 18
Security
0
Senior appointments
8
Telecommunications
3
Transport, Logistics
6
Travel, Leisure, Tourism
28
Other
61
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 187 |
| Post:Business Advisor (Customer Services * Renewals)
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Glasgow
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| The announcement text: |
Reporting to:
Customer Services Section Leader * Senior Business Advisor (Renewals)
Direct Reports:
None
Job Purpose:
To deliver a quality service to existing and new customers, to maximise customer satisfaction, margins, renewal retention and new business conversion, and to improve business profitability and own knowledge of insurance.
Main tasks and responsibilities:
o To act in a compliant and professional manner at all times.
o To maximise margins and renewal retention by ensuring that the company procedures are carried out in a timely manner.
o To maximise new business conversion through effective sales closure.
o To maintain service levels in accordance with customer expectations and the company service standards.
o To handle customer enquiries received by telephone, post, facsimile, e-mail or other means.
o To ensure that all work is carried out to the highest standards and is compliant with Office Procedures Manual and our regulators.
o To develop and maintain good relationships with insurers and knowledge of existing and new products.
o To process mid-term adjustments on customer’s policies.
o To handle first response complaints originating from point of sale activity and existing customers.
o To be aware of the company Business Plan and its main objectives.
o To assist with the integration of acquired books of business.
o To carry out any other duties as reasonably requested by the line manager.
Qualifications
Essential
At least 2 years experience in a customer servicing role.
An excellent understanding of personal lines insurance procedures and products.
Desirable
Progression towards Foundation Insurance Test * Certificate in Insurance
|
| Contact information |
| Employer: |
|
| Email: |
206@jobinbirmingham.informnow.com
|
| Phone: |
0208 220 3102
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|
| |
Publication date: 2009-03-17 04:08:13
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